FAQ

Have a question? Please check out our Frequently Asked Questions below.

If the question you have is not answered below, please contact us. Sending an email with the website form is the easiest and quickest way to reach us and get a response!

Is TLC for Pets on well water?

No we are not. We get city water delivered that we all, staff and pets, share. LOL not from the same dish. 😉

How does a day at TLC work?

Dogs have their first pee break at 7AM and stay out for approximately 15 mins.

They come in and are all fed and watered at around 7:30AM

We have our morning drop offs and pick ups between 8 & 9 AM (except Sundays, only 9AM)

As soon as everyone has come and gone the dogs can be introduced to one another. This can sometimes take up to an hour. We make sure the dogs are in the right groups for the days play.

They all play outside, in our covered areas, or in our indoor lobbies depending on the weather. No matter what they get to come out of their room for some part of the day.

Small dogs and large dogs are kept separate.

All dogs are inside and put away by 2:30 PM for a nap. This gives their stomachs a chance to settle before dinner time.

3:30 PM rolls around and we start feeding dinner to everyone.

We then have our evening pick ups between 4:30 & 5:30 PM (except Saturdays, we are closed)

After this the dogs get to go back outside for an evening play if it is bright enough and they aren’t to tired.

Our resort is located on 8 acres of land, with 2 acres just for the dogs. We are just 7 minutes from Aberdeen Mall Kamloops BC. Our guests get lots of fresh air running around in our fenced off play areas, meeting many new friends, and relaxing in their private suites.

Our resort offers:

  • 2 Acres of Fenced Play Area’s
  • Extra Large Pond!
  • Rooms for Dogs,Small Animals, Birds & reptiles Too!
  • Individual Furnished Suites
  • Indoor Play Areas with pet couches and TV’s
  • Overnight Stays
  • Week long Stays
  • Month long Stays
  • We offer special care for pets with medical conditions such as diabetes
  • Dog training

Do you do daycare?

Yes we do. We only do daycare during our slow periods. In our high peek periods we only have room for a couple.

Do I need to bring dishes?

No, we will use all of our own dishes so that yours don’t get forgotten, mixed in with ours, or broken.

Do you mix the cats?

No we don’t. If you have more then one cat they can share. We do not mix separate family cats.

How long do the dogs get to play each day?

The dogs get to go out at approximately 9AM and stay out until 2:30PM for major play time. Depending on the weather they may come in and out during this time.

After 6pm the dogs get another hour to 2 hours to play.

Do you accept dogs that require medicine?

Yes we do! We would like them to eat it with their food or in a pill pocket/cheese. If we have to give by mouth there maybe an extra charge as it may take 2 people to do it if your pet decides we are intruding their space.

Do you accept Bully Breeds or Pitbull crosses?

You can call or email and to set up a meet and greet. If they pass that then the next step is a free trial. If they pass again then yes we do 🙂

Can my friends dog and my dog share the same room?

No. Reasoning by this is past experiences allowing people to do this. If the dogs do not sleep in the same home together they can not share a room. They will see each during play time. If your 2 dogs can not sleep in a crate together they should not share the same room.

If I have a large breed and a toy breed can they share the same room?

Yes if they live together and get along. If you can not trust them together in a crate or left in the bathroom together then they should not share the same room.

How many rooms do you have and how many dogs can you handle?

We have 34 rooms. Once they are full we are full. So it can range from 34 dogs with one dog in each room or 65 dogs where all them have 2 or more dogs in them. That being said the rooms are only for one house hold! If you have 4 dogs they can all stay in the same room.

Do they have access outside from their room?

No they do not. Each dog is let outside with one of the workers to be mixed with other dogs to play.

My dog is really old and have hip problems. Do you take them?…

Also do you mix them with everyone still? Can you guys help them up if they needed?

Yes we do accept them! We usually have more then one dog with the same issues. They all hang out together. LOL The senior group. They get to hang out all together and lie in the sun or hang out in the lobby telling each other their own life story. If they need help we are there to help. It is really good to get your senior dog used to coming here before you go on a long trip so we can help him/her with anything we can. Works very well if they get to know us and trust us before they sleep here, as if they need help they can be grumpy with people they don’t know. Also you should call your vet and give them heads up we are looking after your loved one and what precautions you may want to take if they are needed to go to the vet.

Do you use Bark Collars?

No we do not unless the owner has approved it or brought their own and only after all options have been exhausted! If a dog is barking we assess the situation and attend to the matter at hand. For those dogs that are nervous or scared they are taken out on separate walks to help calm down. Those that are talking back lol you know the ones we use a firm NO and/or a water gun. If the dog barks over night the owner is then notified when picking up that they may need to bring one for its next visit so they are not upsetting the other dogs.

What are some of the symptoms my pet may occur during or after their stay at TLC?

Most dogs adjust very well here as they do get to be with other dogs and staff for a large part of the day. Depending on every dog, some dogs could get the runs due to over excitement or separation anxiety. Another is if your dog is only used to minimal exercise on leash, they may over do it. The dogs are off leash and can run and play full speed for approximately 6 hours or more a day here at TLC. The dogs love to play here and do not understand that they need a rest. They hear their friends out playing and have to go, go, go until they get home. Just like us when we go on holidays! We have to fit everything in, in a day!  Also the dogs can go home and get very excited to see their owners again, also getting the runs. The runs can be easily fixed by giving them a bit of rice for a few days to settle the stomach and much needed rest from all the partying on their holiday. We do separate the dogs if they they show any signs of stress.

Some times it is the mixing of dogs that can cause some stress as they are not used to playing with a large amount of dogs. If your dog goes to dog parks on a regular basis that does help. In a typical weekend the large dog group can have as many as 30 large and the small 20 dogs. So that is a lot of action and a lot of friends. To help with your dogs stay it is a good thing to get them used to many dogs around them at the same time.

As for the cats, most do very well. Others do have the option to hide behind a couch or chair. Even the scared ones end up coming out from their hiding spots.

All these symptoms can be helped if you take us up on our free trial and a few daycare days. Bring your pet here as often as possible to help them adjust better so when you go on your holiday both you and your pet can relax.